Articles on: Problems and issues

I'm Having Trouble Staying Logged In

Some users have an issue where the they cannot get/stay signed in. There are a variety of reasons for this, but these are some of the common ways that we have found to resolve the issue.

- Try Using Incognito/Private Mode
- Clear the Cache
- Check for Console Errors During Login
- Use a VPN
- Contact Us

Try Using Incognito/Private Mode

Try opening a Private/Incognito window in your browser and then attempting to sign in to GregMat there. This tends to work for a lot of users.

Opening a Private Window

Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
Safari: https://support.apple.com/en-gb/guide/safari/ibrw1069/16.1/mac/13.0

Clear the Cache

Try to clear the cache and then sign into GregMat again.

Step 1: Open your browser's Developer Tools

Step 2: RIGHT CLICK the "Reload" button and click "Empty Cache and Hard Reload"

Firefox: : https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/16.1/mac/13.0

Step 1: Open your browser's Developer Tools

If you're not using Chrome, check here: https://balsamiq.com/support/faqs/browserconsole/

Step 2: Go to the "Console" tab

Step 4: Attempt to Sign In to GregMat as you normally would

Step 5: Check the Console for any Error (Red) messages

If you see Red error messages, please take a screenshot of these, and then contact us (chat button on bottom left corner).

Use a VPN

Try connecting to the site through a VPN. Often we find a lot of connection problems get solved this way.

Contact Us

If these steps don't help you, please contact us (chat button on bottom left corner), and we'll try our best to help you out!

Updated on: 22/03/2024

Was this article helpful?

Thank you!