Other common issues

I don't see a video when I should be?

This is related to students not knowing what to do when they visit https://www.gregmat.com/class/quant-flashcard-quiz-3-solutions-to-final-three-questions (amongst others) and are met by a blank screen. There's a bug, and the workaround for this to simply click on the blank space, and the video will pop up.

There's a fault with a question (or I need help with one)

If you need any help with a question, contact the customer service representatives. Include

a screenshot of the question
the title of the quiz that has the question you need help on
a detailed explanation of your problem

Simply telling us that "there is something wrong" is quite unhelpful as we wouldn't know what the issue is!

I can't find the solution for the flashcard quizzes

You should be able to find them by either

going to the Quiz Data page
going to the main flashcards page for a respective group and clicking "Quiz Solutions" (see below)

The information on the Quant Mountain cards are sometimes cut off

This can happen with diagrams or graphs. While we work on fixing the bug, a workaround for now would be to zoom out.

I can't "sort" or "match" in a question

This applies to some PrepSwift questions where you need to drag options from the second to the first column.

I can't view past questions in the skill builder

This is a popular request - we're working on it. It's now possible to reset and go back from the beginning, though.

Updated on: 23/03/2024