Articles on: Problems and issues

Why are videos not playing?

There are some possibilities to explain why recordings are not playing on your end.

Vimeo is blocked in your area (Indonesia specifically). Use a VPN.
Vimeo might be temporarily down - you can confirm this by going to https://vimeostatus.com/.
Your Internet connection might be experiencing some issues.
If you get the "Because of Privacy settings this video cannot be played here" message, try using a private/incognito window or a different browser.
If you are getting a message like this: "The webpage at https://player.vimeo.com/video/... might be temporarily down or it may have moved permanently to a new web address, ", first check if you can watch any video (like https://vimeo.com/347119375). If not, you have a general network policy or issue blocking Vimeo, and may need to find a different network or system that allows accessing Vimeo. Alternatively, use a VPN.
If you get a message saying that a YouTube channel "has been terminated", this is because ETS has taken down GregMAT's YouTube channel. Please contact the customer service representatives who will be able to help you with alternatives.
If you get a "Player Error" message, please try using the app (possible if you're on a M1 or newer Apple system). If this is not possible, contact the customer service representatives. This appears to be an issue with Vimeo.
There is a technical glitch on our end (in such cases, please speak with a customer service representative). This includes if you repeatedly get "Application Error" messages.

Updated on: 08/05/2024

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