Mobile App
Important Note: If the app is stuck on the spinning circle, please force stop the app, clear the cache and open it again. Otherwise, please contact us using the chat button.
We are aware of the following bugs and are working to fix them:
We are working on resolving this.
If you use Android:
Force stop the app
Clear the cache
Open the app again
This tends to fix the issue for most users.
If you use iOS:
Please uninstall and then reinstall the app.
If you're unable to resolve this issue, please get in touch with us.
We are investigating why this issue occurs. If this happens for you, please get in touch with us.
This occurs if the app was interrupted while trying to fetch the words.
Go to Settings
Sign Out
Sign in Again
The app should then say "setting up" and try fetching the definitions again.
If you are encountering these issues, or have any useful information to share, please contact us using the chat button.
Did you subscribe to the PrepSwift add-on? It won't appear if you didn't - you'll need to upgrade by going to https://gregmat.com/pricing. If you are sure you did however, contact the customer service representatives.
This is because you're on a free account and haven't subscribed to GregMAT+. Once you subscribe to GregMAT+ and reload the app, you should be able to see the other groups and videos.
If the information above does not solve your issue, please press the "Chat" button on the bottom-left and get in touch with our support team, and we'll try our best to help you out.
Known Issues
We are aware of the following bugs and are working to fix them:
Stuck on spinning circle during login
We are working on resolving this.
If you use Android:
Force stop the app
Clear the cache
Open the app again
This tends to fix the issue for most users.
If you use iOS:
Please uninstall and then reinstall the app.
If you're unable to resolve this issue, please get in touch with us.
Some vocab words not being colored in correctly
We are investigating why this issue occurs. If this happens for you, please get in touch with us.
Some words/definitions are missing
This occurs if the app was interrupted while trying to fetch the words.
Go to Settings
Sign Out
Sign in Again
The app should then say "setting up" and try fetching the definitions again.
If you are encountering these issues, or have any useful information to share, please contact us using the chat button.
Frequently asked questions
I can't see PrepSwift
Did you subscribe to the PrepSwift add-on? It won't appear if you didn't - you'll need to upgrade by going to https://gregmat.com/pricing. If you are sure you did however, contact the customer service representatives.
I only see limited content (such as the first 10 days of the vocab mountain)
This is because you're on a free account and haven't subscribed to GregMAT+. Once you subscribe to GregMAT+ and reload the app, you should be able to see the other groups and videos.
Contact Us
If the information above does not solve your issue, please press the "Chat" button on the bottom-left and get in touch with our support team, and we'll try our best to help you out.
Updated on: 29/04/2024
Thank you!